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1 20:14 BLUP
1 20:14@B BLUP
1 33:25 BLUP

0 20 Article 20 − Contracts
2 2021 BLUP
2 2021a (a) the identity and address of the supplier;
2 2021b BLUP
2 2021b2 BLUP
2 2021b3 BLUP
2 2021b4 BLUP
2 2021b6 BLUP
2 2021c BLUP
2 2021d BLUP
2 2021e BLUP
2 2021e0 BLUP
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2 2021f (f) any compensation and the refund arrangements which apply if contracted service quality levels are not met;
2 2021g (g) the method of initiating procedures for settlement of disputes in accordance with Article 34;
2 2021h BLUP
2 2022 BLUP
2 204 BLUP
2 207 BLUP

0 21 Article 21 − Transparency and publication of information
2 212 BLUP
2 213 BLUP
2 2141 BLUP
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0 22 Article 22 − Quality of service
2 221 BLUP
2 222 BLUP
2 223 BLUP

0 28 Article 28 − Access to numbers and services
2 2811 BLUP
2 2811a BLUP
2 2811b (b) end-users are able to access all numbers provided in the Community, including those in the national numbering plans of Member States, those from the European Telephone Numbering Space and Universal International Freephone Numbers.
2 2812 BLUP

0 33 Article 33 − Consultation with interested parties
2 3311 BLUP
2 3312 BLUP
2 332 2. Where appropriate, interested parties may develop, with the guidance of national regulatory authorities, mechanisms, involving consumers, user groups and service providers, to improve the general quality of service provision by, inter alia, developing and monitoring codes of conduct and operating standards.
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0 34 Article 34 − Out-of-court dispute resolution
2 341 BLUP
2 342 2. Member States shall ensure that their legislation does not hamper the establishment of complaints offices and the provision of on-line services at the appropriate territorial level to facilitate access to dispute resolution by consumers and end-users.
2 343 3. Where such disputes involve parties in different Member States, Member States shall coordinate their efforts with a view to bringing about a resolution of the dispute.
2 344 4. This Article is without prejudice to national court procedures.
